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Privacy Policy

PRIVACY POLICY FOR
"Right On Time Services Group LLC"

Effective Date: November 1, 2025

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Right On Time Restoration is committed to protecting the privacy of our clients and website visitors. This policy outlines how we collect, use, and protect your Personal Information. By using our services or visiting our website, you agree to the terms of this Privacy Policy.

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Contact Information:

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INFORMATION WE COLLECT
AND HOW WE USE IT

This section details the types of information we gather from you and the specific business purposes for its use.

 

A. Personal Information We Collect

 

We collect information that can be used to identify you, which includes:

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  • Contact Details: Name, email address, phone number, and physical service address.

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  • Property and Service Details: Information regarding your property damage (e.g., water, fire, mold), insurance claim number, and specific details necessary to perform the restoration service.

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  • Financial and Payment Information: Details required for billing, invoicing, and processing payments for our services.

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B. Non-Personal Information We Collect

 

We also collect data that does not directly identify you:

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  • Website Usage Data (Log Data): This includes your device's Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

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  • Cookies: Our website uses cookies to collect information and improve our service. A cookie is a file containing a small amount of data that is stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

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C. How We Use Your Information

 

We use the collected information for the following purposes:

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  • Service Delivery: To provide, operate, and maintain our restoration services, including scheduling, property assessment, and project management.

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  • Communication: To respond to your inquiries, provide service estimates, send updates about your project, and provide customer support.

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  • Billing and Administration: To process transactions, manage billing, and maintain necessary business records.

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  • Marketing (With Consent): To send you updates, promotional materials, or newsletters, provided you have consented to receive them.

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  • Website Improvement: To monitor and analyze website usage and trends to improve our website and services.

INFORMATION SHARING
AND DISCLOSURE

We are committed to maintaining your trust and we do not sell your Personal Information to third parties. We only share your information in the following limited circumstances:

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A. Sharing with Service Providers


We may employ third-party companies and individuals (Service Providers) to facilitate our services (e.g., IT support, payment processors, specialized subcontractors). These third parties are granted access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

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B. Sharing with Insurance and Financial Parties


For restoration claims, we will share necessary Personal Information and Property Details with your insurance company, insurance adjusters, and financing partners (if you are utilizing them) to process your claim and payment.

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C. Legal Compliance and Protection


We will disclose your Personal Information where required to do so by law or subpoena, or if we reasonably believe that such action is necessary to:

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  • Comply with a legal obligation or lawful government request.

  • Protect the rights or property of Right On Time Restoration.

  • Prevent or investigate possible wrongdoing in connection with our services.

  • Protect the personal safety of clients, employees, or the public.

DATA SECURITY
AND YOUR RIGHTS

A. Data Security
 
We value your trust in providing us with your Personal Information and strive to use commercially acceptable means of protecting it. We implement administrative, technical, and physical security measures to protect against unauthorized access, use, or disclosure of the data we collect. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

 
B. Data Retention
 
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including retaining information to comply with our legal obligations (such as the Florida Information Protection Act), resolve disputes, and enforce our legal agreements and policies.

 
C. Your Privacy Rights and Choices
 

  • Access and Correction: You have the right to request access to the Personal Information we hold about you and request that any inaccurate or incomplete data be corrected.
     

  • Opt-Out: You can opt out of receiving marketing or promotional emails from us by following the "unsubscribe" link in those emails or by contacting us directly.
     

  • Do Not Track (DNT) Signals: Our website does not currently respond to browser Do Not Track signals.


 
D. Policy Updates and Contact
 
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately after they are posted.

If you have any questions or suggestions about this Privacy Policy, please contact us:

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